Updated on Apr 21, 2026

Please read these terms and conditions (“Terms”) carefully before using the websites and services provided by Rymind Inc. (“Rymind,” “we,” “us,” or “our”). These Terms apply to everyone who accesses or uses our Website, App, and other Services, including, but not limited to, visitors, registered users, and customers. Your access to and use of our Services is subject to your acceptance of and adherence to these Terms. By accessing or using our Website, App, and Services, you acknowledge and agree to the terms outlined in these Terms, as may be updated from time to time.

1. Definitions
• App/Application: Refers to the Comulytic software application available on personal computer and mobile devices.
• Affiliates: Refers to any entity that directly or indirectly controls, is controlled by, or is under common control with Rymind Inc.
• Website: Refers to the http://www.comulytic.ai/, mobile applications and other related platforms offered by us.
• Company: Refers to Rymind Inc., with its mailing address at 8 The Green #18650, STE A, Dover, Kent County, Delaware 19901, U.S.
• Contacts Data: Refers to personal information or profiles of third parties (individuals other than the user) that you create, upload, or manage using the Contacts function within the Services.
• Contacts Function: Refers to the feature of the Services that allows users to create, upload, or manage profiles or contact information of other individuals.
• Devices: Refers to Comulytic devices that you may connect or associate with your account.
• User Materials: Refers to items such as text, audio, images, or other forms of information that you may submit, upload, attach, or otherwise make accessible through the Platform, in any format. We classify these as either "Personal Materials" or "Shared Materials."
• Personal Materials: Refers to audio recordings, transcripts, and any other content or modifications that you provide, import, or generate within your individual account across the Platform.
• Shared Materials: Refers to User Materials that you choose to create and make accessible in any shared area of the Services or to specific recipients through sharing features, including the generation of access links.
• Services: Refers to the range of services provided by us, including the services provided through our App and Websites, and associated AI-driven features.
• You: Refers to any person or entity registered with us to access or use the Service.

Regional Availability
Unfortunately, the Services and Devices are not available for purchase, activation, access, or use in or from Cuba, Iran, North Korea, Russia, or Belarus, or in any other country, region, or by any person where such access, use, or provision would be prohibited by applicable U.S. export control or economic sanctions laws.

2. Services
We provide Services that allow you to purchase Devices, manage your audio recordings, including features such as AI-based transcription and analysis. While the AI-based transcription and analysis features are currently available for use, we may limit or restrict usage to ensure system stability, security, or lawfulness. To deliver a personalized experience, we handle your information and User Materials as described in our Privacy Policy, covering the collection, use, storage, transfer and safeguarding of your personal data. We reserve the right to change or suspend the Service at any time to ensure the stability, security, or lawfulness.

3. Accounts
When you register an account with us, you represent and warrant that all information you provide is true, accurate, complete, and current, including but not limited to your age and any other information required for age verification purposes. You may also register or log in through authorized third-party platforms (e.g., Google, Apple) or via verification codes sent to your registered email or phone. You agree not to misrepresent your identity or age, and you understand that access to certain features or Services may be restricted based on age or other eligibility criteria. We may take reasonable steps to verify your age and the authenticity of the information you submit.

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your password or verification codes, and for all activities that occur under your account. Unless caused by our gross negligence or security breach, any actions taken through your account using valid credentials or codes shall be deemed authorized by you. If you become aware of or suspect any unauthorized access to your account or any other breach of security, you must notify us immediately.

Minors under the age of 16 (EU)/13 (US)/13 (UK)/15 (Japan) must obtain parental or guardian consent before using the Platform. If you are a parent or guardian and believe a minor has used our services without consent, please contact us at support-center@comulytic.ai. If you create an account or use the Services on behalf of another person or entity, you represent and warrant that you have the authority to accept these Terms on their behalf and to bind such person or entity to these Terms.

4. Marketing Communications
If you opt in through the relevant checkbox, you will receive marketing communications from us, including updates, promotions, and event details. You may unsubscribe at any time by clicking the link at the bottom of our emails. We will process your opt-out request within 10 business days or without undue delay where required by applicable law. For more details, please review our Privacy Policy.

5. Subscriptions, Fees, and Payment
Some features of the Services are accessible through a paid subscription. We may change subscription fees for reasonable business or technical reasons. Any adjustments will become effective after the current billing period, with advance notice provided. If you continue to use the Services following a change in fees, you agree to pay the updated amount. All payments are final and non-refundable, except where otherwise required by law. For information regarding refunds for certain unused products, please review our published refund policy or contact our customer support team.

It is your responsibility to ensure that your payment information is current, complete, and accurate. If we are unable to process your payment, we may suspend or terminate your access to the Services until payment is successfully processed.

We may offer free trials or promotional pricing for certain subscription plans. If you sign up for a free trial, you must cancel before the trial period ends to avoid being charged for a subscription. Unless otherwise stated, all subscriptions will automatically renew at the end of each billing cycle at the then-current rate, unless you cancel your subscription in accordance with our cancellation policy. Cancellation can be done via your account settings or by contacting support-center@comulytic.ai. You are responsible for all charges incurred under your account.

For consumers residing in the European Economic Area, mandatory consumer rights under applicable law remain unaffected by these Terms, including, where applicable, any statutory right of withdrawal for distance contracts and any legal guarantee rights relating to goods, digital content, or digital services.

We reserve the right to refuse or cancel your subscription at any time for reasons including, but not limited to, violation of these Terms, fraudulent activity, or non-payment.

6. License to Use Our Services and App
Provided you comply with these Terms, we grant you a limited, non-exclusive, revocable, and non-transferable license to access and use the Website and download, install, and use the App on a device that you own or control, solely for your personal or internal business use in connection with the Services. The App may update automatically to ensure that you are using the latest version. The App may also include open-source software components governed by separate license terms, which will be made available to you where required.

7. User Materials: Your Rights and Licenses
(a) Ownership of Your User Materials. You retain full ownership of your User Materials, whether classified as Personal Materials or Shared Materials. Nothing in these Terms transfers ownership of your User Materials to us.

(b) License to Personal Materials. For your Personal Materials, you grant us and our Affiliates a limited, indefinite, worldwide, royalty-free, non-exclusive license to host, store, synchronize, administer, modify, process, analyze, and display your content—including all materials you provide and any output or changes generated through your use of the Services across our platforms —solely to provide, maintain, support and improve the Services for you. We will not share your Personal Materials with any third parties (except for service providers bound by confidentiality obligations) or with other users, nor will we use them for any purpose unrelated to providing the Services directly to you.

(c) License to Shared Materials. By creating, submitting, otherwise providing, or sharing Shared Materials, you grant us and our Affiliates an irrevocable, indefinite, worldwide, perpetual, royalty-free, non-exclusive, transferable, and sublicensable license to use, host, store, copy, modify, distribute, display and make available your Shared Materials —including any copyright, trademark rights, voice, likeness, privacy rights, and any other proprietary or personal rights contained therein—for any purpose related to operating, promoting, enhancing, and commercializing the Services, including making Shared Materials available to the recipients you designate as part of both free and paid service offerings. You also grant every authorized recipient a non-exclusive license to access and use your Shared Materials, as allowed by the applicable features of the Services and in accordance with the specific sharing or distribution settings you select (such as the generation of access links). You acknowledge that the extent of such access depends on your choice of platform tools and that you are responsible for how you direct that access. If you choose to share Shared Materials through access links or similar sharing features, you are solely responsible for the recipients you authorize, the permissions you select, and the consequences of making such Shared Materials accessible through those links.

(d) Contacts Function (Third‑Party Personal Information). If you use the Contacts function to create, upload, or manage profiles or contact information of other individuals (“Contacts Data”), you represent and warrant that, prior to submission, you have provided all legally required notices to, and obtained all necessary, valid consents or other lawful bases from, the relevant individuals for us to collect, receive, use, and disclose their personal information. This obligation applies in accordance with all applicable privacy, data protection, and related laws.

(e) Voice-Based Features (Recorded Voices of You and Others). If you use any voice-based feature that records or processes your voice or the voice of any other individual, you represent and warrant that, prior to such recording or processing, you have provided all legally required notices to, and obtained all necessary, valid consents or other lawful bases from, the relevant individuals as required under applicable law. You must not use any voice-based feature to record or process the voice of any individual where you have not obtained all required notices, consents, or other lawful bases. You remain solely responsible for compliance with all applicable privacy, data protection, and call-recording laws in connection with your use of such features.

You must not submit sensitive personal information or information about minors unless expressly permitted by law and with all required consents. You are responsible for ensuring that all Contacts Data you submit is accurate, limited to what is necessary for the stated purpose, and does not include special categories of data except as expressly permitted by law. You agree to comply with all applicable privacy, data protection, and call-recording laws, and to cooperate with us in responding to any data subject requests or regulatory inquiries related to Contacts Data.

We process Contacts Data solely to provide and improve the Services, apply appropriate safeguards, and retain such data only as necessary to fulfill the purposes for which it was collected or as required by law. We may request proof of consent, remove content, or suspend the Contacts function if we reasonably believe legal requirements are not met. Individuals whose information is submitted via the Contacts function may contact us directly to exercise their rights under applicable law, including rights of access, rectification, erasure, restriction, objection, and data portability.

You remain responsible for any third-party claims arising from your use of the Contacts function, without prejudice to the indemnities and limitations of liability set forth in these Terms.

8. Acceptable Use and Restrictions

(a) Your Responsibilities. You are solely responsible for your User Materials and your actions. You represent and warrant that:

• You are the creator and rightful owner of your User Materials, or possess all rights, licenses, and consents necessary to grant the licenses described in these Terms; and
• Your User Materials, as well as our use of them under these Terms, do not infringe, violate, or misappropriate any third-party rights, including copyrights, trademarks, patents, trade secrets, moral rights, privacy rights, or rights of publicity.
• Your User Materials and your conduct do not violate any applicable laws or regulations, nor do they contravene community standards, public order, or accepted standards of morality and decency.
• You agree and acknowledge that you shall not upload, submit, or otherwise make available through the Services any confidential information, state secrets, or any content the disclosure of which would violate any legal, regulatory, contractual, or fiduciary obligations you owe to any person or entity.
• You must comply with all applicable privacy, data protection, and call-recording laws when using the Contacts function.

(b) Prohibited Conduct. You agree not to, and will not allow others to:

• Use the Services for any unlawful purpose or in violation of any applicable law or regulation.
• Upload, post, or distribute User Materials that are illegal, defamatory, inaccurate, or that could reasonably be considered objectionable, offensive, indecent, pornographic, harassing, threatening, hateful, or otherwise inappropriate.
• License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose, or otherwise commercially exploit the App or make it available to any third party outside the scope of these Terms.
• Modify, create derivative works of, disassemble, decrypt, reverse compile, or reverse engineer any part of the App or Services.
• Automatically or programmatically extract data, content, or other information from the Services, including through the use of crawlers, robots, scrapers, or similar tools, except as expressly authorized by us in writing.
• Remove, alter, or obscure any proprietary notices (including copyright or trademark notices) of Rymind or its Affiliates, partners, or suppliers.
• Engage in any conduct or activity that, in our sole discretion, interferes with or disrupts the integrity, security, performance, or proper functioning of the App or Services, or otherwise harms or threatens the interests, rights, or reputation of Rymind, its Affiliates, partners, suppliers, or other users.
• Use the Contacts function to upload, store, or process any personal information of third parties without their valid consent or other lawful basis, or to submit sensitive data or information about minors except as expressly permitted by law.
• Falsely represent any AI-generated transcript, summary, insight, or other output made available through the Services as having been solely human-generated, where such representation would be misleading or deceptive.
• Use the Services, or any content or output generated through the Services, to build, train, or improve a competing product, model, or service, except as expressly authorized by us in writing.

We reserve the right to remove any User Materials and to suspend or terminate your account if you violate these rules.

9. Intellectual Property

(a) Our Intellectual Property. All aspects of the Services and the App, including their original content (excluding User Materials), features, and functionality, are the exclusive property of Rymind and its licensors. The Services are protected by copyright, trademark, and other intellectual property laws in the United States and internationally.

(b) Your Suggestions. By submitting any feedback, ideas, comments, or suggestions to us regarding the app or service, you hereby grant us a global, non-exclusive, irrevocable, royalty-free, and sublicensable license to use, modify, copy, publish, or distribute your suggestions for any purpose. You acknowledge that we have no obligation of confidentiality or compensation with respect to these suggestions.

(c) Copyright Complaints. If you believe that any content made available through the Services infringes your intellectual property rights, please send a notice to support-center@comulytic.ai. We may remove or disable access to content that we reasonably believe violates these Terms or is alleged to be infringing, and we may terminate the accounts of repeat infringers where appropriate.

10. Third-Party Services

Our Services may include links to third-party websites or services that are not owned or operated by us. We do not control and are not responsible for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the terms and privacy policies of any third-party services you visit.

11. Termination

We reserve the right, at our sole discretion, to suspend, disable, or terminate your account and/or your access to all or part of the Services at any time for reasonable business or technical reasons, including but not limited to violation of these Terms, suspected fraudulent, abusive, or illegal activity, or any conduct that we believe is harmful to Rymind, our Affiliates, partners, suppliers, other users, or the integrity or operation of the Services. We shall not be liable to you or any third party for any suspension, disablement, or termination of your account or access to the Services.

Upon suspension or termination, all rights granted to you under these Terms will immediately cease, and your access to the Services and any associated content, data, or features will be revoked. Upon account closure or termination, we will retain or delete your account information and User Materials in accordance with our data retention policy and applicable laws.

You may close your account at any time by discontinuing use of the Services or by utilizing the account deletion option within the App. Account closure or termination does not relieve you of any obligations or liabilities that may have arisen prior to such action.

Certain provisions of these Terms, including but not limited to ownership rights, disclaimers, limitations of liability, indemnity, dispute resolution, and any licenses granted by you to us, shall survive the termination or closure of your account.

12. Disclaimer of Warranties

Certain features of the Services rely on AI-based or automated processing, and related transcripts, summaries, insights, labels, or other outputs made available through the Services may be AI-generated.

The Services and Devices are provided to you on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, either express or implied. To the fullest extent permitted by applicable law, we expressly disclaim all warranties, express, implied, statutory, or otherwise, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

While we implement reasonable technical and organizational measures, we do not warrant that the Services or Devices will be uninterrupted, error-free, or entirely free from harmful components introduced by third parties. We make no representations or warranties regarding the accuracy, reliability, completeness, or timeliness of the Services, Devices, or any content made available through them.

Your use of the Services and Devices is entirely at your own risk. While we strive for accuracy, AI-generated transcriptions, summaries, and insights are provided on an ‘as-is’ basis. You acknowledge that such output may contain errors and is not a substitute for human review; you assume all risk and responsibility for independently verifying any output before relying on it for critical or professional purposes. We are not responsible for any consequences arising from your use, including reliance on AI-generated transcripts, recording or sharing content in violation of applicable laws, or errors caused by third-party software, hardware, or networks.

You may use AI agents. However, any actions, decisions, operations, or outputs of any AI agent shall be deemed to be your own. Your use of any AI agent or its outputs is at your own risk. AI agents are provided solely as technical tools and shall not be deemed to create any agency, employment, or representative relationship with us or you.

No advice or information, whether oral or written, obtained by you from us or through the Services or Devices, shall create any warranty not expressly stated in these Terms.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you to the extent such exclusions are prohibited by law.

13. Limitation of Liability

To the maximum extent permitted by law, Rymind and its directors, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages—including loss of profits, data, or goodwill—arising from your use of the Services or from any actions or User Materials of third parties, including but not limited to any claims or damages resulting from your failure to obtain proper consent or comply with applicable laws when using the Contacts function or submitting third-party personal information. This limitation applies regardless of the legal theory asserted.

In any event, the total liability of Rymind and its Affiliates to you for any claims arising out of or relating to the Services will be limited to the total amount you have paid to Rymind for the Services in the twelve (12) months preceding the claim, or, if you have not made any payments, one hundred dollars (US $100).

Nothing in this section shall exclude or limit our liability for (a) death or personal injury caused by negligence, fraud or (b) fraudulent misrepresentation, or (c) gross negligence or intentional misconduct (specifically applicable to residents of Japan) or (d) any liability which cannot be excluded or limited under applicable law (including, where applicable, EU, UK, or other consumer law). For consumers residing in the European Union or other jurisdictions with mandatory consumer protections, statutory rights under applicable consumer protection laws, including any legal warranty for goods, remain unaffected by these Terms, and nothing herein shall affect your statutory rights under applicable consumer protection laws. For more information on how we process personal information, including Contacts Data, please refer to our Privacy Policy.

14. Indemnification

You agree to defend, indemnify, and hold harmless Rymind, its licensees, licensors, employees, contractors, agents, officers, and directors from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) resulting from or related to: (a) your use of or access to the Services by you, anyone using your account, or any AI agent operating through your account; (b) a breach of these Terms; or (c) your User Materials; (d) the Contacts function or any voice-based feature, including but not limited to your failure to obtain required consents or comply with applicable privacy, data protection, or call-recording laws.

15. Contact Information

If you have any concerns regarding potential security vulnerabilities, our privacy practices, or your data protection rights, or if you wish to contact our Data Protection Officer, you may do so using the contact details provided below:

Rymind Inc., with its mailing address located at 8 The Green, STE A #18650, Dover, Kent County, Delaware 19901, and email address at dpo@comulytic.ai.

16. Governing Law

These Terms and any dispute, claim, or controversy arising out of or relating to these Terms, the Services, the App, the Devices, or your relationship with us, including any non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law principles.

Notwithstanding the foregoing, if you are a consumer residing outside the United States, you may benefit from mandatory provisions of the law of the country in which you reside. Nothing in these Terms affects your rights as a consumer to rely on such mandatory local law provisions.

17. Dispute Resolution

Please read this section carefully because it requires you and Rymind to arbitrate certain disputes and claims and limits the manner in which you and Rymind can seek relief from each other. You and Rymind each acknowledge and agree that, for the purposes of any dispute arising out of or relating to these Terms, the Services, the App, the Devices, or your relationship with us, the terms “Rymind,” “we,” “us,” and “our” include Rymind Inc. and its past, present, and future Affiliates, subsidiaries, related entities, predecessors, successors, assigns, as well as its and their respective officers, directors, employees, agents, representatives, shareholders, members, and licensors.

Informal Dispute Resolution. Before commencing arbitration or any other formal proceeding, you and Rymind agree to attempt to resolve any dispute informally. To initiate the informal dispute resolution process, the complaining party must send a written notice to the other party that includes the complaining party’s name, contact information, a description of the dispute, and the relief requested. Notices to Rymind must be sent to: Rymind Inc., 8 The Green, STE A #18650, Dover, Kent County, Delaware 19901, United States, with a copy by email to support-center@comulytic.ai. The parties shall attempt in good faith to resolve the dispute for a period of sixty (60) days from receipt of the notice. The statute of limitations and any filing fee deadlines shall be tolled while the parties engage in this informal dispute resolution process.

Binding Arbitration Agreement and Class Action Waiver. Except for disputes that qualify for small claims court, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, the App, the Devices, or your relationship with us that is not resolved through the informal dispute resolution process shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its applicable rules. Arbitration shall be conducted on an individual basis only and not in a class, collective, consolidated, coordinated, representative, or mass action. You and Rymind each waive any right to a jury trial and any right to participate in a class, collective, coordinated, consolidated, or representative proceeding.

Arbitration Procedures. The arbitration may be conducted remotely, by submission of documents, by telephone, by video conference, or in New York, New York, unless the parties agree otherwise or the applicable AAA rules require a different format. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this Dispute Resolution section, including any claim that all or any part of this arbitration agreement is void or voidable, except that a court of competent jurisdiction shall have authority to determine the validity or enforceability of the class action waiver. A copy of the arbitration demand must be sent by email to support-center@comulytic.ai and by mail to Attn: Rymind Inc., 8 The Green, STE A #18650, Dover, Kent County, Delaware 19901, United States. Each party shall bear its own costs and expenses in connection with the arbitration, unless the arbitrator determines that applicable law permits the award of fees to the prevailing party. This dispute resolution provision shall survive the termination of your account or these Terms.

Mass Arbitrations. In the event that twenty-five (25) or more substantially similar arbitration demands are filed against us by parties represented by the same or coordinated counsel, or otherwise involving claims arising from the same or substantially similar factual circumstances and seeking comparable relief, such demands shall be administered in accordance with the AAA Supplementary Rules for Mass Arbitration. The determination of whether arbitration demands qualify as “substantially similar” shall be made by a Process Arbitrator appointed by the AAA in the event the parties disagree on such classification. The Process Arbitrator shall have authority to establish appropriate procedures to efficiently resolve any disputes regarding the applicability of this mass arbitration process.

Should mediation efforts under Section MA-9 of the AAA Supplementary Rules for Mass Arbitration prove unsuccessful, the arbitration demands shall proceed under the following batching protocol:

Batching Procedure. The Process Arbitrator shall organize the arbitration demands into batches of no more than twenty-six (26) demands per batch, with any remaining demands constituting a final batch. Each initial batch shall consist of thirteen (13) demands selected by the claimants (or their coordinated counsel) and thirteen (13) demands selected by us. In the event of any disagreement regarding claim selection, the Process Arbitrator shall exercise sole discretion to determine the composition of each batch. All arbitration demands not included in the initial batches shall be stayed, and no arbitration provider fees shall be assessed for such stayed demands until they are selected for subsequent proceedings.

Staged Resolution Process. Following resolution of the initial batch of twenty-six (26) arbitration demands, the parties shall engage in a second global mediation session. If this mediation does not result in a comprehensive settlement, the batching process shall repeat with new batches of demands until all claims are resolved. Any applicable statutes of limitations and filing fee deadlines shall be tolled for stayed demands from the time of initial batching until such demands are selected for arbitration, withdrawn, or otherwise resolved.

Cooperation and Cost Management. All parties agree to cooperate in good faith to implement this batching approach, including payment of consolidated case management fees and arbitrator compensation for each batch, as well as taking reasonable steps to minimize the time and costs associated with arbitration.

Individual Arbitration Requirement. Notwithstanding the above, this provision shall not be interpreted as authorizing class, collective, or mass arbitration proceedings except as explicitly set forth herein. If any aspect of this batching procedure is deemed unenforceable with respect to a particular batch or claimant, such provision shall be severed, and the affected claims shall proceed as individual arbitrations as determined by the Process Arbitrator. This mass arbitration provision is intended to promote efficient resolution of multiple similar claims while preserving the fundamental principle that all arbitrations shall be conducted on an individual basis unless otherwise expressly agreed in writing by us.

Opt-Out Right. You have the right to opt out of the binding arbitration provisions set forth in these Terms. To exercise this right, you must send written notice to us within thirty (30) days of the earlier of: (a) your first use of the Services; or (b) the effective date of any updated Terms containing arbitration provisions. Your opt-out notice must include your full legal name and physical address, the email address associated with your account (if registered), and a clear and unambiguous statement that you wish to opt out of the arbitration agreement. Submit your notice via email to support-center@comulytic.ai with the subject line “Arbitration Opt-Out Notice.” Failure to provide all required information may render your opt-out invalid.

Please note, if you validly opt out, the arbitration provisions will not apply to you, and either you or we may initiate legal proceedings before a court of competent jurisdiction. All other Terms, excluding the arbitration provisions, will remain in full force and effect, and any prior valid opt-out under previous versions of these Terms will remain effective.

Claims Limitation Period. You agree that any legal claim or cause of action arising from or related to (i) your use of the Services, App, or Devices, (ii) these Terms, and (iii) any interactions with us or our Affiliates must be filed within one (1) year after the claim or cause of action first arose. This limitation applies to all claims, whether based in contract, tort, statute, or other legal theory. Any claim not filed within this one-year period will be permanently barred, and neither you nor we will have the right to assert such claim.

Confidentiality. Both parties agree to maintain strict confidentiality regarding all aspects of any dispute resolution process, whether informal negotiations, mediation, or arbitration. This confidentiality obligation extends to, but is not limited to: (i) all communications exchanged between the parties during the dispute resolution process; (ii) any settlement offers or proposals made by either party; (iii) the substance of any negotiations or discussions; (iv) any evidence presented during arbitration proceedings; and (v) the outcome of any mediation or arbitration.

Notwithstanding the above, either party may disclose information about the proceedings when required by law, court order, or governmental regulation. Additionally, limited disclosures may be made on a confidential basis to necessary professional advisors, including attorneys, accountants, auditors, and insurance providers who require such information to provide professional services.

This confidentiality provision shall survive the termination of any dispute resolution process and shall remain in effect regardless of whether the dispute is resolved through settlement, arbitration, or other means.

18. Terms Update

We may update these Terms when necessary and encourage you to review the latest version by clicking the Terms of Use link found in the footer of our website. If we make any significant changes to these Terms, we will notify you in advance—depending on the nature of the update—through methods such as pop-up notifications, push messages, emails, or other suitable channels.